Frequently asked questions
Does MetaWipe upload my photos anywhere?
No. MetaWipe works 100% on your device and has no network features at all. Your photos never leave your phone. See our Privacy Policy.
Is my original photo changed?
No. MetaWipe always saves a clean copy to your photo library. Your original photo stays exactly as it was.
Why does the cleaned photo show "0 hidden data points"? What counts?
MetaWipe counts sensitive metadata: GPS location, device and lens model, serial numbers, timestamps, author and copyright fields, and embedded comments. Purely technical fields (such as image resolution or color profile) are not sensitive and are not counted.
How does the free version work?
You can clean 3 photos per day for free. MetaWipe Pro is a one-time purchase (no subscription) that unlocks unlimited cleaning and batch cleaning of up to 50 photos at once.
I purchased Pro but it shows as locked. What do I do?
Open the upgrade screen and tap Restore Purchases. Make sure you are signed in with the same Apple Account used for the original purchase. If it still doesn't unlock, email us.
How do I request a refund?
Purchases are processed by Apple, so refunds are handled through Apple: visit reportaproblem.apple.com and sign in with your Apple Account.
Contact
Email:
lingjihelp+metawipe_support@gmail.com
Please include your iOS version and a short description of the issue.
Screenshots help a lot.
Privacy
The app collects no data. Read the full Privacy Policy.